Can I pay for my subscription online?

Yes, by logging in on the website, navigate to Subscriptions or Orders to complete your payment online. We accept Visa, Mastercard, Farmlands card or RuralCo card.

I’m moving, how do I let you know?

There are four ways to let us know of a change of address - phone, email, mail or log in and update your details on your profile. If you have multiple subscriptions you’ll need to update the address and phone details on each subscription.

 

I’ve already changed my address but why was my magazine still delivered to the old address?

 

To meet deadlines with our printers and their mailing house, we are required to produce the mailing list for each issue 4-6weeks before the magazines release date. The magazine may have already been in production when you changed the address. You can check your address details on the Subscriptions page.

Why am I receiving two e-newsletter emails each month?

Both Country-Wide and Dairy Exporter send out two newsletters by email each month. One is a preview of what’s coming up in the next issue and the other is announcing that the magazine is out now. If you are receiving two emails on the same day, that are similar but one has slightly more information than the other, it’s likely that you are on more than one of our mailing lists. The one with more information and a link to the virtual magazine is the Subscriber or full access version, the other one will be our free version. In this case, email us on subs@nzfarmlife.co.nz and let us know so we can remove you from the free mailing list and ensure you stay on the subscriber list. If you were to cancel your subscription, you will be automatically removed from the full access version of the e-newsletter, to just the free version.

When does my subscription end?

Your subscription will be set to renew at the anniversary of your subscription term, i.e. If you signed up for 12 months, then the subscription will renew every 12 months from the date you purchased the subscription. You can see the Next Payment Date for each of your subscription/s on the Subscriptions page, when logged in to the site.

Can I change the length of my subscription?

Yes. For instance,you  may want to switch to a longer term to take advantage of the increased discount. This needs to be done at the time of your subscription renewal, and by NZ Farm Life Media staff. Give us a call on 0800 224 782 or email  subs@nzfarmlife.co.nz  with your request - don’t forget to include your subscriber number and contact details.

How do I cancel my subscription?

That’s a shame, we’re going to miss you.

 

You can log in and on the Subscriptions page, click on the subscription and click on cancel. You can also phone 0800 224 782 to discuss your subscriptions or simply email 

subs@nzfarmlife.co.nz  with your request - don’t forget to include your subscriber number and contact details.

 

If your circumstances change or you wish to resubscribe later, you can purchase a new subscription from the 

Shop page.

 

I want to speak with one of your reporters about an article, or I have a suggestion for a future story, how do I do this?

The best option is to get in contact with our editors, and they can either help you with your query or forward you on to the appropriate journalist.

Hop on over to the  About us  page for contact details of the editors

What is NZ Farm Life Media?

NZ Farm Life Media is the company that publishes 

Country-Wide and Dairy Exporter magazines. 

Young Country 

is a sub-brand that is featured across both publications and online.

How do I report a fault with the website?

Contact the staff at the NZ Farm Life Media offices at 0800 224 782

(+64 6 280 3161).

I forgot my password for my login, how do I reset it?

Click on Login at the top of the page. There is a link at the bottom on the login form: Lost your password? Enter your email address and hit the Reset password for a temporary password to be emailed to you. Check your spam/junk folders as our email may end up in there. If you’re still having trouble, please contact us by phone or email.

I’m receiving the magazine in the mail but don’t seem to have a login for the website.

Contact us by email or phone. We may not have an email address (or the correct email) for you and just need to add one to your profile. There may be another reason for this and we can investigate and explain why.

As a subscriber, are there any additional benefits?

Yes. You will get access to online copies of all articles, access to the archives and the virtual library, videos and podcasts, exclusive offers of reduced ticket prices to certain agri-events etc. From time to time we’ll also run competitions, so keep a lookout in the magazine, in emails or on our social media pages for these.

Can I subscribe if I live outside of New Zealand?

Yes, but the subscription prices are different. Domestic taxes will be removed and international postage costs will be added.

How long after the release date can I expect my magazine to arrive?

We rely on postal services to deliver the magazines each month. In New Zealand it’s common for mail to only be delivered to letterboxes 2-3 times per week. Please allow up to 5 business days for domestic post and up to 20 business days for international post.

I haven’t received the latest issue of my magazine yet, what should I do?

Log in and check that your subscription is active on the Subscriptions page as your renewal payment may be due. From here you can also see the billing and shipping addresses which if you’ve recently moved, may need to be updated. Contact us by phone or email if further investigation is necessary.

Do you send confirmations of orders/changes I make online?

You will receive confirmation emails for new purchases, renewal orders and cancellations. You’ll also receive notifications for changing the email on your profile and also for password resets. We don’t send confirmation for name, contact details or address changes however these can always be checked from your dashboard.

Can I change my subscription from print to online (or vice versa)?

Yes. This needs to be done at the time of your subscription renewal, and by NZ Farm Life Media staff. Give us a call on 0800 224 782 or simply email 

 subs@nzfarmlife.co.nz  with your request - don’t forget to include your subscriber number and contact details. Please note that there may be a price difference between a print and online subscription

How regularly will I receive an e-newsletter email?

Both  Country-Wide  and  Dairy Exporter 

send out two newsletters by email each month. One is a preview of what’s coming up in the next issue and the other is announcing that the magazine is out now. If you are receiving two emails on the same day, that are similar but one has slightly more information than the other, it’s likely that you are on more than one of our mailing lists. The one with more information and a link to the virtual magazine is the Subscriber or full access version, the

other one will be our free version. In this case, email us on 

subs@nzfarmlife.co.nz  and let us know so we can remove you from the free mailing list and ensure you stay on the subscriber list. If you were to cancel your subscription, you will be automatically removed from the Subscriber version of the e-newsletter, to just the free version.

 
 
I want to make a complaint/give feedback on an article, what should I do?

The best option is to get in contact with our editors, and they can either help you with your query or forward you on to the appropriate journalist.

 

Hop on over to the About us  page for contact details of the editors

If you have any other questions, feel free to get in contact with the team at the office.